Terms & Conditions Jili Slots Malaysia — Platform Terms of Use

In these Terms & Conditions, the following terms and expressions carry the meanings defined below unless the context requires otherwise:

• "Platform" refers to the website, mobile application, and all digital services operated by Jili Slots under the domain jilislots.im.
• "User" or "Player" refers to any individual who registers for or uses the Jili Slots platform.
• "Account" refers to a registered user account created through the official Jili Slots registration process.
• "Account Balance" refers to the total real money credit balance in a user's account at any given time.
• "Bonus" refers to any credits, free spins, or promotional offers granted by Jili Slots to users.
• "Turnover" or "Rollover" refers to the cumulative wagering amount that must be reached before a bonus withdrawal is permitted.
• "RM" refers to the Malaysian Ringgit, the official currency of Malaysia and the only currency accepted for all transactions on the Jili Slots platform.
• "Jili Slots" refers to the platform operator, management, and all officially authorised representatives.

Section headings in these Terms & Conditions are for reference purposes only and do not affect the interpretation of the content within each section.

To use the platform Jili Slots and register an account, you must meet all of the following eligibility requirements without exception:

• At least 18 years at the time of registration. Jili Slots takes the protection of minors very seriously and may request proof of age at any time.
• Not an individual who has self-excluded or has been assigned an exclusion from any gambling platform by a relevant authority.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not register on behalf of another person or use a false identity or borrowed identity for fraudulent purposes.
• Acting on your own behalf and not as an agent, representative, or intermediary for any third party without written authorisation from Jili Slots.

The registration process requires you to provide accurate, complete, and up-to-date information. Jili Slots reserves the right to request identity verification at any stage, including during registration, prior to processing your first withdrawal, or at any time at management's discretion. Documents that may be required include a copy of your Malaysian identity card (MyKad), proof of current address, and/or bank statements.

Each individual is only permitted to hold one active account at Jili Slots at any one time. This includes accounts registered under different personal details by the same individual. Jili Slots employs multiple technical methods to identify duplicate accounts.

• You are solely responsible for maintaining the confidentiality of your account username and password.
• You must notify Jili Slots immediately if you suspect your account has been accessed without your authorisation.
• Jili Slots is not liable for any losses resulting from unauthorised access caused by a user's own negligence in safeguarding their login credentials.
• Accounts may not be transferred, sold, or shared with any third party under any circumstances.
• Jili Slots reserves the right to suspend or close any account suspected of involvement in fraudulent activity, bonus abuse, or breach of these terms without prior notice.

Where multiple accounts are confirmed, Jili Slots reserves the right to close all associated accounts, forfeit all bonuses and winnings obtained from those accounts, and reject any pending withdrawal requests.

All deposit transactions on the platform Jili Slots conducted in Malaysian Ringgit (MYR) using approved local Malaysian payment methods. Jili Slots does not accept deposits in foreign currencies.

Currently accepted deposit methods are:

• Touch 'n Go eWallet — instant deposit, minimum RM20
• GrabPay — instant deposit, minimum RM20
• Boost — instant deposit, minimum RM20
• ShopeePay — instant deposit, minimum RM20
• DuitNow — instant deposit, minimum RM20
• FPX via Maybank2u — processed within minutes, minimum RM20
• FPX via CIMB Clicks — processed within minutes, minimum RM20

The minimum deposit is RM20 for all methods listed above. The maximum deposit limit varies depending on the chosen method and the user's account tier. Jili Slots does not charge any processing fees for deposits. However, your respective e-wallet provider or bank may apply charges in accordance with their own terms of service.

Jili Slots reserves the right to verify the source of funds for any deposit in order to comply with applicable Anti-Money Laundering (AML) legal requirements. Users may be asked to provide proof of the source of funds for deposits that exceed certain thresholds.

User Jili Slots reserves the right to withdraw their real money balance from their account at any time, subject to the following conditions:

• The user has successfully completed the required identity verification (KYC) process.
• Any rollover requirements associated with a claimed bonus have been fully met.
• The minimum withdrawal amount is RM50 each request.
• Withdrawals may only be made to a bank account or e-wallet registered in the same name as the Jili Slots account holder.
• Jili Slots reserves the right to request additional verification for withdrawals that exceed certain limits.

Withdrawal processing times are as follows: e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) within 15–30 minutes; bank transfers within 30–60 minutes. In exceptional cases requiring additional security checks, processing may take up to 24 hours.

Jili Slots does not charge any processing fees for standard withdrawals. Users may submit withdrawal requests as many times as needed with no daily limit on the number of requests, subject to the daily total limits applicable to their account tier.

Jili Slots offers registered users a range of bonus and promotional deals from time to time. Claiming any bonus is subject to the specific terms and conditions stated for each individual offer.

• The rollover requirement for each bonus is clearly stated on the relevant promotions page. Players are encouraged to read these terms before claiming any bonus.
• The welcome bonus may only be claimed once per new user and cannot be transferred or shared.
• Any attempt to abuse the bonus system — including registering multiple accounts, using automated software, or employing hedging strategies specifically to meet rollover requirements — will result in the cancellation of all related bonuses and winnings.
• Jili Slots reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice to users.
• Bonuses may have an expiry date — unused bonus credits that are not utilised before the expiry date will be automatically forfeited.
• The games eligible to contribute towards bonus rollover requirements may vary depending on the offer. Please check the specific terms of each bonus for the list of qualifying games.

In the event of any conflict between bonus offers displayed in advertisements or on social media and the terms stated on the Jili Slots platform, the terms on the platform shall prevail and supersede all other communications.

All games available on the platform Jili Slots — including slots, live casino, fishing, poker, roulette, and e-sports betting — are subject to their own specific rules as displayed on the platform. The following general conditions apply:

• The outcome of all computer games is determined by a Random Number Generator (RNG) audited by an independent body. All results are final and cannot be disputed.
• For live casino games, the outcome determined by the dealer (based on wheel spins, card shuffles, etc.) is final once the dealer announces "No More Bets".
• Jili Slots is not liable for any technical interruptions, internet disconnections, or device failures that occur during a gaming session. In such cases, the affected session will be settled based on Jili Slots' system records, which are deemed the official record.
• Any attempt to exploit software vulnerabilities, use automation or bots, or manipulate game outcomes is strictly prohibited and will result in immediate account closure.
• Jili Slots reserves the right to void any bets placed due to an obvious technical error in the display of odds, payouts, or game details.

For e-sports betting, the odds displayed are real-time estimates based on market conditions. The odds confirmed at the point of bet acceptance are the ones that apply and will not change once the bet is confirmed. Any team changes, suspensions, or match cancellations are subject to the specific e-sports bet settlement policy.

The following activities are strictly prohibited on the platform Jili Slots and may result in immediate account closure, forfeiture of winnings, and legal action:

• Registering using a false identity, another person's identity, or inaccurate information.
• Registering or using the platform if you are under 18 years of age.
• Using automated software, bots, or computer programs to place bets or conduct any other interactions on the platform.
• Colluding with other players to manipulate games, including collusion in poker games or esports betting.
• Exploiting any technical errors, software bugs, or system vulnerabilities to gain an unfair advantage.
• Using the platform for money laundering, terrorism financing, or any other illegal activity.
• Using a VPN, proxy, or IP-masking technology to bypass applicable geographical restrictions.
• Threatening, abusing, or acting disrespectfully towards Live Casino dealers or any Jili Slots staff.

Jili Slots committed to responsible gaming and the well-being of all our users. We believe casino gaming is purely for entertainment and should always remain within comfortable limits for each individual.

Responsible gaming management tools available in your account:

• Deposit Limit: Set a maximum limit on the amount you can deposit per day, week, or month.
• Loss Limit: Set a maximum loss amount you are comfortable with over a given period, after which your account will be temporarily suspended.
• Play Time Limit: Set a daily playtime limit and enable automatic alerts when that limit is approaching.
• Cool-Off Period: Voluntarily suspend your account for 24 hours, 48 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from the platform for a period of 3 months to 5 years, or permanently.

Once a limit or exclusion has been set, Jili Slots will not allow any staff member or technical process to override it before the designated period expires — even at the user's own request. This is to ensure these protection tools remain genuinely effective.

If you are concerned about your own or a family member's gambling habits, please contact the Jili Slots support team at support@jilislots.im or visit the Responsible Gaming for more information and links to professional support resources.

Jili Slots takes its responsibility to protect the personal data of all users seriously, in accordance with Malaysia's data protection legislation.

• Personal data collected includes your full name, phone number, email address, and identity verification details.
• This information is used solely for account management, transaction processing, fraud prevention, and legal compliance purposes.
• Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• Jili Slots uses 256-bit SSL encryption to protect all data transmitted between your browser or app and our servers.
• You have the right to request access to the personal data we hold about you, request corrections to any inaccurate information, or request deletion of your data within the limits permitted by law.

Detailed information on how we collect, process, and protect your personal data can be found in our Privacy Policy ours, forming part of the agreement between you and Jili Slots.

Platform Jili Slots provided "as is" and "as available". Jili Slots makes no guarantee that the platform will operate without interruption or be error-free at all times, though we make every effort to maintain the highest possible uptime.

• Jili Slots is not liable for any losses arising from inability to access the platform due to scheduled maintenance or unforeseen technical disruptions.
• Jili Slots is not liable for any indirect, incidental, or consequential losses arising from the use of, or inability to use, the platform.
• Jili Slots is not liable for game outcomes affected by the user's internet connection, device failure, or any other circumstances beyond our control.
• Jili Slots' maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

Jili Slots reserves the right to amend, modify, or update these Terms & Conditions at any time at our sole discretion. Registered users will be notified of material changes via email and/or in-platform notifications at least 7 days before the changes take effect.

Continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and withdraw your real money balance before the effective date.

Jili Slots reserves the right to terminate or suspend any user's account with or without notice under the following circumstances:

• The user violates any provision of these Terms & Conditions.
• The user engages in fraudulent or illegal activity.
• The user provided false or misleading information during registration or the KYC process.
• Jili Slots has been directed by the authorities to close the account in question.
• The user requests account closure of their own accord.

In cases where an account is closed due to a breach of terms, Jili Slots reserves the right to withhold or forfeit any balance held in the account, subject to the nature of the breach. Users may appeal this decision through Jili Slots customer support channels within 14 days of the closure notice.

These Terms & Conditions and all relations between users and Jili Slots are governed by the laws of Malaysia. Any dispute that cannot be resolved through negotiation will be referred to the jurisdiction of the relevant Malaysian courts.