Does Jili Slots sell my personal data to third parties?

No. Jili Slots does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. Your data is only shared with service providers who assist us in operating the platform (such as Malaysian e-wallet payment providers) and with authorities when required by Malaysian law. All parties who receive your data are bound by strict confidentiality agreements.

How does Jili Slots protect my bank card or e-wallet information?

Jili Slots does not store credit or debit card numbers in our systems. For local Malaysian e-wallet payments such as Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow, transactions are processed directly by the respective e-wallet providers through a secure payment interface. Jili Slots only receives confirmation that a payment has been successfully processed — we do not retain your full payment details.

Can I request that Jili Slots delete all my personal data?

You have the right to request deletion of your personal data, though this right is subject to binding legal obligations. Financial records such as deposit and withdrawal history in MYR must be retained for a minimum of 7 years in accordance with Malaysian financial reporting requirements. KYC documents are retained for a minimum of 5 years following account closure. Other data not subject to retention obligations will be deleted within 30 days of receiving a valid request. Please contact support@jilislots.im to initiate this process.

How do I unsubscribe from promotional emails from Jili Slots?

You can unsubscribe from Jili Slots promotional emails in two ways: first, via the "Unsubscribe" link found at the bottom of every promotional email we send; second, through the notification preference settings in your Jili Slots account, where you can choose the types of communications you wish to receive. Changes will take effect within 5 business days. Please note that opting out of promotional emails will not stop important account-related emails such as transaction confirmations or security notices.

What happens to my data if I close my Jili Slots account?

When you close your Jili Slots account, your active access to the platform is terminated. However, certain data is retained in accordance with Malaysian legal obligations: financial records for a minimum of 7 years, and KYC documents for a minimum of 5 years. Other data such as game preferences and session history will be deleted within 90 days of confirmed account closure. You will receive written confirmation via email regarding the status of your data deletion once the process is complete.

Does Jili Slots share my data with Malaysian authorities?

Jili Slots only discloses user data to Malaysian authorities when legally required to do so through a court order, warrant, or other binding legal obligation. We do not disclose data in response to informal requests. Where disclosure is legally mandated, we will notify the affected user if we are permitted to do so by the relevant authority. All data disclosures to authorities are logged and recorded for internal accountability purposes.

jili slots | Privacy Policy and Player Data Protection 2026

Important Note: This Privacy Policy describes our data collection, use, and protection practices Jili Slots. By registering or using our platform, you agree to the practices described in this policy. If you do not agree, please stop using the platform and contact us to close your account and request a withdrawal of any remaining balance.

Section 1

Introduction & Scope of This Privacy Policy

This Privacy Policy is published by Jili Slots, the operator of the online casino platform at jilislots.im and its associated mobile applications. We understand that choosing to share personal information with any online platform is a matter of trust — and that trust must be earned, not simply assumed.

This Privacy Policy applies to all individuals who use the platform Jili Slots in any capacity — including website visitors, registered users, active players, and former players whose accounts remain within the data retention period. It covers all personal data collected through the website, mobile app, email communications, Live Chat, and all other interaction channels between you and Jili Slots.

We have written this policy in plain, straightforward language — not confusing legal jargon. Our goal is to ensure that every Malaysian player using Jili Slots genuinely understands how their data is managed, rather than simply clicking "Agree" without knowing what they are consenting to.

Quick summary: Jili Slots collects data necessary to operate the platform safely and efficiently. We do not sell your data. We protect your data with encryption. You have the right to know, correct and, in certain circumstances, delete your data.

Section 2

Personal Data We Collect

Jili Slots collects various types of data depending on how you interact with our platform. Below are the data categories we collect, along with specific examples of the information within each category:

Identity Information: Full name, Malaysian identity card number (MyKad), date of birth, gender, and a photo of your identity card (for the KYC process).
Contact Information: An active Malaysian phone number, email address, current residential address and state in Malaysia.
Financial Information: E-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or bank account details for processing deposits and withdrawals in MYR. We do not store credit or debit card numbers.
Platform Activity Data: Game history, bet amounts and timestamps, deposit and withdrawal history in MYR, claimed and used bonuses, and current VIP tier.
Technical Data: IP address, device type and operating system, browser type and version, login and logout session information, and mobile application performance data.
Communication Information: Live Chat conversation records, email content, and customer support requests you submit to Jili Slots.
Preference Data: Notification settings, language preferences, betting limits you have set yourself, and information related to any responsible gaming programmes you have activated.

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, political views, or biometric data unless specifically required by applicable Malaysian law.

Data Category	Required for Registration	Required for KYC	Self-Updatable
Full Name	Yes	Yes	Through Support
Malaysian Phone Number	Yes	Yes	Through Support
Email Address	Yes	Yes	In Account Settings
E-Wallet / Bank Information	No	For Withdrawals	In Account Settings
MyKad Copy	No	Yes	Through Support
Notification Preferences	No	No	In Account Settings

Section 3

How We Collect Your Personal Data

Jili Slots collects personal data through several different channels. Understanding how this data reaches us gives you a clearer picture of what information we receive and why:

Directly from You: When you register an account, complete your profile, submit KYC documents, contact customer support, fill in a feedback form, or communicate with us through any channel.
Automatically During Platform Use: Technical data such as IP addresses, device information, gaming activity history, and usage patterns are collected automatically when you use the Jili Slots platform — whether via the website or mobile app.
Through Cookies and Tracking Technologies: Jili Slots uses session cookies and preference cookies to ensure a smooth and personalised user experience. Further details on cookie usage are set out in Section 9 of this policy.
From Payment Service Providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks, the relevant transaction information is shared with us by those service providers for verification and processing purposes.
From the Identity Verification Process: When you go through the KYC process, the information you provide is verified using a secure identity verification system before being stored in your account records.

Note: Jili Slots will never ask for your account password via email, WhatsApp, SMS, or any other external communication channel. If you receive any communication that appears to be from Jili Slots requesting your password or financial details directly, please report it to our support team immediately at support@jilislots.im.

Section 4

How We Use Your Personal Data

Jili Slots only uses collected personal data for legitimate purposes that are directly related to the services we provide. The following are the primary purposes for which your data is used:

Account Management: Creating and maintaining your account, processing logins, verifying your identity, and enabling access to all features on the Jili Slots platform.
Transaction Processing: Processing deposits from Malaysian local e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) and your winnings withdrawals in MYR safely and efficiently.
KYC & AML Compliance: Fulfils legal obligations relating to identity verification (Know Your Customer) and anti-money laundering (Anti-Money Laundering) as required under Malaysian legislation.
Service Delivery: Delivers a personalised gaming experience, manages the VIP programme, processes bonus offers, and ensures all platform services run smoothly for you.
Service Communications: Sending important notifications related to your account, security updates, transaction confirmations, bonus eligibility information, and responses to your customer support enquiries.
Fraud Prevention and Security: Detecting and preventing unauthorised access, fraud, bonus abuse, duplicate accounts and any other suspicious activity that could compromise the security of your account or the platform as a whole.
Platform Improvement: Analysing aggregated (not individual) usage patterns to understand how the platform is used and identify areas for improvement to enhance the overall user experience.
Marketing Communications (with consent): Sending information about new promotions, exclusive bonuses and special offers — only to players who have given their consent to receive such communications. You may opt out of promotional emails at any time through your account settings.

Jili Slots does not use your personal data for any purpose beyond those listed above without first obtaining your additional consent.

Section 5

Sharing Data with Third Parties

Jili Slots does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the context of legitimate platform operations, personal data may be shared with the following categories of recipients under strict limitations:

Technology Service Providers: Companies that provide the technical infrastructure for the Jili Slots platform — such as cloud service providers, database management systems, and analytics tools — may have access to certain data in the course of delivering their services. All such providers are bound by strict data protection agreements.
Payment Service Providers: When you make a deposit or withdrawal, the required transaction information is shared with the relevant Malaysian e-wallet service provider or bank (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank, CIMB) to enable processing of that transaction.
Game Providers: For live casino games and games from third-party providers, the minimum session data required is shared with the relevant provider to ensure a properly functioning gaming experience.
Authorities and Law Enforcement Bodies: Jili Slots is required under Malaysian law to disclose personal data to the relevant authorities when lawfully requested via a court order, warrant, or other legally binding requirement.
Business Transfer: In the event of a merger, acquisition, or sale of Jili Slots' assets, user data may be transferred as part of the business assets. Users will be notified in advance if such a transfer involves material changes to how their data is managed.

Our Commitment: In all of the data sharing cases described above, Jili Slots ensuring that only the minimum necessary data is shared and that all data recipients are bound by data protection agreements that are equivalent to or stricter than the standards we ourselves uphold.

Section 6

Jili Slots Data Security Measures

Protecting your personal data is one of Jili Slots' highest technical priorities. We continuously invest in cybersecurity infrastructure to ensure your data remains secure at all times.

256-bit SSL Encryption: All communications between your device and Jili Slots servers are encrypted using 256-bit TLS/SSL protocol — the same industry standard used by leading Malaysian banks. This means that even if someone were to intercept your data traffic, it would be completely unreadable.
Stored Data Encryption: Sensitive data such as account passwords is never stored in plain text — it is hashed using strong cryptographic algorithms. Financial information is stored in encrypted format within protected databases.
Strict Access Controls: Only Jili Slots staff who have a legitimate business need to access specific user data are permitted to do so. All access is logged, monitored, and reviewed on a regular basis.
24/7 Security Monitoring: An automated monitoring system operates around the clock to detect unauthorised access attempts, suspicious login patterns, and other potential security threats.
Two-Factor Authentication (2FA): Jili Slots offers a two-factor authentication option for account login, adding an extra layer of security beyond your password alone.
Regular Security Audits: The Jili Slots platform undergoes technical security audits by independent parties to identify and address potential vulnerabilities before they can be exploited.

Despite all these security measures, no online system can guarantee absolute 100% security under all circumstances. We encourage you to take your own personal security precautions as well, such as using strong and unique passwords, not sharing your login credentials, and keeping your device updated with the latest security patches.

Section 7

Data Retention Period

Jili Slots retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law.

Active Account Data: For as long as your account remains active and for a reasonable period following your last activity.
Financial Transaction Records: Minimum 7 years from the date of transaction, in line with Malaysian financial reporting and anti-money laundering legal requirements. This includes records of all deposits and withdrawals in MYR.
KYC Documents: Up to 5 years after account closure, or longer if required by applicable legal obligations.
Customer Support Communication Logs: 2 years from the date of interaction, for reference and dispute resolution purposes.
Technical & Log Data: Rolling 12 months for security logs and technical activity.

When data is no longer needed and there is no legal obligation to retain it, Jili Slots will delete or destroy that data using secure methods that ensure it cannot be recovered.

Note: Closing your account at your own request does not mean all data is deleted immediately. Certain records — particularly financial records and KYC documents — must be retained for the period required by Malaysian law, regardless of account status.

Section 8

Your Rights as a User

Jili Slots recognises and respects your rights in relation to your personal data. The following are the rights you may exercise:

Right to Access

Right to Know What Data We Hold

You have the right to request a copy of the personal data Jili Slots holds about you. We will provide a summary in a readable format within 14 business days of receiving your request.

Right to Rectification

Right to Rectification of Inaccurate Information

If you find that any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly in your account settings; other changes require verification through customer support.

Right to Erasure

Right to Request Data Deletion

Under certain circumstances, you have the right to request that Jili Slots delete your personal data. However, this right is subject to legal data retention obligations — financial and KYC records may not be erasable during the mandated retention period.

Right to Object

Right to Object to Certain Processing

You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests if you have compelling grounds relating to your particular situation.

Right to Restriction of Processing

Right to Restrict Data Processing

In certain circumstances — such as when you dispute the accuracy of your data or object to processing that is under review — you have the right to request that Jili Slots restrict how we process your data while the matter is being resolved.

Right to Data Portability

Right to Receive Data in a Readable Format

You have the right to receive the personal data you have provided to us in a structured, machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider should you choose to do so.

To exercise any of the rights above, please contact the Jili Slots support team via the in-platform 24/7 Live Chat or by emailing support@jilislots.im stating the right you wish to exercise and the information required to verify your identity. We will process your request within 14 business days.

Section 9

Cookies & Tracking Technologies

Jili Slots uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

Essential Cookies (Required): These cookies are required for the platform's core functions, including login session management, security, and language preferences. They do not store any personally identifiable information and cannot be disabled without affecting platform functionality.
Performance Cookies: Collects information about how you use the platform — the pages visited most frequently, time spent, and any errors encountered. This information is used in aggregated form to improve the platform and is not used to identify you individually.
Functional Cookies: Remembers the choices you have made, such as your gaming preferences, default bet sizes, and display settings. These cookies improve usability by saving you from having to reset your preferences each time.
Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used solely to maintain your login status during the current session.

You can manage or delete cookies through your web browser settings. However, disabling all cookies may affect certain functions of the Jili Slots platform. We recommend only disabling non-essential cookies if you have specific privacy concerns.

Mobile App Note: The Jili Slots mobile app may use device identifiers and similar technologies that function like cookies for the same purposes. You can manage these permissions through the privacy settings on your Android or iOS device.

Section 10

Policy Updates & How to Contact Us

Jili Slots reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When material changes occur:

We will update the "Updated" date at the top of this policy.
For significant changes to how we use your personal data, we will send a notification to your registered email address at least 14 days before the changes take effect.
In certain cases, we may require your fresh consent before continuing to process your data under the updated terms.

Continued use of the Jili Slots platform after any changes take effect will be considered acceptance of the updated policy. You are encouraged to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Jili Slots handles your personal data, please reach out to us through the following channels:

Email: support@jilislots.im
Live Chat: Available 24/7 within the Jili Slots platform
Customer Office: Malaysia (further details available via the support channels above)

Our team will endeavour to respond to all privacy-related enquiries within 3 working days from the date of receipt. For more complex requests such as data access or deletion, processing may take up to 14 business days.

This Privacy Policy Forms Part of Your Agreement with Jili Slots

This Privacy Policy should be read together with the Terms & Conditions and Responsible Gaming Policy Jili Slots. Together, these three documents form the complete agreement between you and Jili Slots regarding the use of the platform.

This Privacy Policy was last updated on January 2026.

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